Privacy Policy

1. Introduction

Kinbridge is committed to handling personal information with care. This policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have in relation to it. It applies to data collected through our website, contact forms, and programme enrolment processes.

Our programmes are educational in nature and do not involve the collection of health records, financial data, or sensitive personal information beyond what is needed to manage your enrolment and communicate with you about sessions.

2. Data We Collect

We collect personal data through the following channels:

• Contact forms — name, email address, and optionally a phone number and message
• Enrolment communications — name, email, and phone number when confirming a place in a session
• Website cookies — see our Cookie Policy for full detail
• Analytics tools — aggregated data on how pages are visited (no individual identification)

We do not collect sensitive personal data, payment card details, or information about family circumstances through our website.

3. Legal Basis for Processing

We process personal data on the following bases:

• Consent — when you submit a contact form or agree to cookies
• Legitimate interest — to respond to enquiries and improve our website and programmes
• Contractual necessity — to confirm and administer your enrolment in a programme
• Legal obligation — where required by Thai law or regulatory requirements

Thailand's Personal Data Protection Act B.E. 2562 (PDPA) governs the handling of personal data by organisations operating in Thailand. Kinbridge processes personal data in accordance with the PDPA.

4. How We Use Your Data

• Responding to enquiries submitted through our contact form
• Confirming enrolment and providing session details
• Sending post-session follow-up or materials where applicable
• Improving our programmes based on aggregated feedback
• Maintaining records required for operational and legal purposes

We do not use personal data for automated decision-making or profiling. We do not sell your data to third parties. We do not send marketing communications without your explicit consent.

5. Data Retention

We retain personal data for the following periods:

• Enquiry data (contact forms): up to 12 months from date of submission, unless a programme enrolment follows
• Enrolment records: up to 3 years from the date of the session, for administrative and audit purposes
• Feedback data: retained in anonymised form only

After these periods, data is deleted or permanently anonymised.

6. Data Sharing

We share personal data with third parties only where necessary:

• Payment processors — when handling enrolment payments (they operate under their own data policies)
• Analytics providers — aggregate, anonymised data only (e.g. Google Analytics)
• IT and hosting services — who process data on our behalf under data processing agreements

We do not share personal data with other organisations for their own purposes.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or misuse. These include:

• Encrypted transmission of data via HTTPS
• Access restricted to staff with a legitimate need
• Regular review of our data handling practices

In the event of a data breach that may affect your rights or interests, we will notify you as required under applicable law.

8. Cookies

Our website uses cookies to understand how it is used and to remember your preferences. We use essential cookies (always active) and optional analytics, marketing, and preference cookies (active only with your consent). For full information, see our Cookie Policy.

9. Your Rights

Under Thailand's PDPA, you have the following rights in relation to your personal data:

• Right to access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate data
• Right to erasure — to request deletion of your data where there is no lawful reason to retain it
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time where processing is based on consent
• Right to lodge a complaint — with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites, including Google Maps. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external services you visit through links on our site.

11. Children's Privacy

Our programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us at [email protected] and we will take steps to remove it.

12. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or applicable law. When we do, we will update the "last updated" date at the top of this page. Significant changes will be communicated by a visible notice on our website. Continued use of our site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

For questions, requests, or concerns about this policy or your personal data:

• Email: [email protected]
• Address: Kinbridge, 248 Ekkamai Road, Watthana, Bangkok 10110, Thailand
• Phone: +66 2 638 5274